Enterprise Business Support Service Plans
A Standard Business becomes an Enterprise Business when any of the following areas apply:
Clustering, Mesh Networking, Load Balancing
11 or more Computers
More then 1 Server
Service calls are billed in increments of 15mins.
• Annual Support Service covers prepaid time of support valid of one year.
• Hours not used in the last 365 days do not carry over into the next year.
• Pricing does not include software or training
• Support Contract Clients receive priority scheduling over non-Contract Clients
Our Services Scope Includes:
Network Troubleshooting & Setup
Email Troubleshooting & Setup
Printer Troubleshooting & Setup
Laptop Troubleshooting & Setup
Desktop Troubleshooting & Setup
Server Troubleshooting & Setup
Remote Service Only: Onsite Service is Billable